FAQ
Please find a short list with our freqnetly asked questions. Our customer service can help you, too.
Yes, we offer to our corporate clients to order on account. Please select "On Account (Corporate clients)" during the checkout as your payment gateway.
Please note that we may check your coordinates. If you do not order with a valid UID, we may request an upfront payment.
Please note that we may check your coordinates. If you do not order with a valid UID, we may request an upfront payment.
No problem! We can send you your personal quote! Please send us your coordinates. You can do so by using our customer service form or by sending us an email to info@labmaterial.ch.
Unfortunately no - we are only an online shope that sells new products. Our customer service is more than happy to advice you in advance. So if you are unsure whether a specifc product can work in your case, please directly talk to our experts.
Please contact our customper service prior to any aquisition. We cannot take back any devices if you failed to contact our experts before.
We offer you a guarantee of 24 months (for privat clients) and 12 months (for professional clients) on the material and the fabrication. Please consider our Terms and Conditions for more information.
If there is a defective device, please contact our customer service. We will then work out the damage together and find a replacement solution as quickly as possible. Of course we will offer you to repair or replace the device free of charge in the case of guarantee .
If your device has been in use for a long time, it may still be repaired. Please also contact our Customer service. We will be happy to send you an offer for the repair.
If your device has been in use for a long time, it may still be repaired. Please also contact our Customer service. We will be happy to send you an offer for the repair.
Has your question been answered?
Contact customer service
